Terms & Conditions

Kiddimoto Website Terms & Conditions

Last Updated: 17 November 2025

These Terms and Conditions (“Terms”) govern your use of the Kiddimoto website (the “Website”) and the purchase of products through it. The Website is owned and operated by ATHOLLCO10 LTD, trading as Kiddimoto (“we”, “us”, “our”). By using this Website, you agree to these Terms.

If you do not agree to these Terms, please do not use the Website.

1. About Us

ATHOLLCO10 LTD
Trading as: Kiddimoto
Registered in Scotland
Registered office: Ground Floor, The Tun, 6–8 Jackson’s Entry, Edinburgh EH8 8PJ
Customer contact email: info@kiddimoto.co.uk

2. Using the Website

You may use the Website for lawful personal use only. You must not:

  • Copy, download, scrape, or harvest any content or data from the Website.
  • Use automated tools such as bots, crawlers, or scrapers.
  • Attempt to gain unauthorised access to the Website, servers, or user accounts.
  • Interfere with the operation or security of the Website.

All content, including images, videos, graphics, and product designs, is protected by copyright and other intellectual property rights owned by Kiddimoto or our licensors.

3. Products & Descriptions

We work hard to ensure our products are accurately described. However:

  • Colours and finishes may vary slightly depending on your device.
  • All products are subject to availability.
  • We may change specifications or discontinue products without notice.

Where our balance bikes are based on licensed motorcycle designs (e.g., Ducati or Triumph), all such trademarks and styling are used under official licence.

4. Ordering With Us

When you place an order, you will receive an email acknowledging receipt. Your order is accepted when we send a dispatch confirmation email.

We reserve the right to refuse orders where:

  • Payment cannot be authorised
  • We suspect fraudulent activity
  • The product is unavailable

5. Prices & Payment

All prices shown on the Website include VAT (where applicable).
Shipping costs are displayed at checkout.

We accept major debit and credit cards and other payment methods as shown at checkout.

6. Delivery

Typical dispatch time: within 2 working days.
Typical delivery time: 2–7 working days (location dependent).

During busy periods, pre-order launches, or due to courier delays, delivery times may vary. Any delivery dates given are estimates and not guaranteed.

If your order does not arrive within 14 days of dispatch, please contact us.

7. Your Right to Cancel (Change of Mind)

(Consumer Contracts Regulations 2013)

You have the right to cancel your purchase for any reason within:

30 days

from the day you receive your order.

To cancel, simply email info@kiddimoto.co.uk with your order number.

Return postage for change-of-mind returns

Return shipping costs are your responsibility.

8. Returns, Refunds & Exchanges

A. Change-of-Mind Returns

  • Products must be unused, in resalable condition, and returned in original packaging.
  • Refunds are issued within 14 days of receiving the returned item.

B. Faulty or Damaged Goods

If your item arrives damaged or develops a fault within a reasonable period:

  • We will repair, replace, or refund in line with the Consumer Rights Act 2015.
  • Please contact us as soon as possible with photos of the issue.

For damaged-in-transit goods, please notify us within 7 days.

9. Warranty

Every Kiddimoto balance bike includes a 1-year standard warranty covering manufacturing defects.

You may optionally register your product for a 5-year extended warranty at no additional cost. Instructions for extended warranty registration are included with each product.

The warranty does not cover:

  • Wear and tear
  • Damage caused by misuse or accidents
  • Damage from improper storage, assembly, or modification

10. Liability

Nothing in these Terms limits your statutory rights.

We are responsible for:

  • Supplying products that are safe and of satisfactory quality
  • Loss or damage that is foreseeable and caused by our breach
  • Product liability where required by UK law

We are not responsible for:

  • Losses not caused by our actions
  • Business-related losses (as this Website is intended for consumer use)

11. Privacy & Cookies

We respect your privacy. Our Privacy Policy explains how we collect, store, and use your data. Please review it before using the Website.

The Website uses cookies to improve functionality. You can adjust your cookie preferences in your browser settings.

12. Links to Other Websites

Links to third-party websites are provided for convenience. We do not control these sites and are not responsible for their content or privacy practices.

13. Termination of Use

We may suspend or terminate your access to the Website at any time if we believe you have violated these Terms.

14. Changes to These Terms

We may update these Terms periodically. The version published on the Website will always be the most current.

15. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

For questions about products, orders, returns, or these Terms:

Email: support@kiddimoto.co.uk
Website: www.kiddimoto.co.uk